Earn money by helping the community access essential items during COVID-19. Trialling in Melbourne from 16 April 2020.

How it Works

STEP 01

Getting Task Requests

Customers can create two types of tasks:
(a) Request a parcel pick up / drop off from a location.
(b) Request for you to shop on their behalf.

Note: At this stage, the customer will propose a Service Fee to pay Taskers for the task.

STEP 02

Browse and Accept Requests

You can view all nearby requests and prices set by the customer and accept any tasks you would like to complete. Once accepted, both the Tasker (in this case DiDi Drivers) and customer can contact each other directly through the DiDi app to agree on task and payment details. Taskers and customers are also free to agree to a price that is different from the indicated Service Fee. The app will hide real mobile numbers.

STEP 03

Processing the Task

Taskers will receive all task and location details to collect and/or purchase items to deliver to the customer.




STEP 04

Payment upon Delivery

During the beta phase, payment for the task and any reimbursement of purchases will be paid directly to you by the customer outside of the DiDi app. We recommend using PayID or bank transfer for fast and contactless payment from the customer. 

Please ensure to have your PayID or banking details on hand.

The Story behind DiDi Task beta

A pro bono project.

DiDi is providing a new platform to connect our driver community with DiDi’s Australian rider community of more than 2 million people. With more people staying home due to COVID-19, we understand that rider needs have changed and we’ve worked hard to respond to the current shift in ridesharing demand. At DiDi, we’ve been actively introducing new ways to support our driver-partners and their earning opportunities throughout these times. This beta platform has been created in less than 10 days to support this cause. It is a ‘Pro Bono’ project, meaning DiDi Drivers (called Taskers on this platform) will earn 100% of any Service Fee for tasks on DiDi Task beta. As this platform is still in beta phase, please bear with us as we continuously work to improve the platform.

We welcome your feedback and suggestions here.

Important Notice

As we are in beta phase, for the time being, all task payments must be made separately from the platform. We are recommending that customers make digital payments using PayID or bank transfer in order for you to receive instant payment (click here to learn how to set up PayID). To ensure a smooth payment process, have your PayID or bank details (BSB, account number) and some spare change handy – in case a customer wants to pay by cash. Please also note that DiDi Task beta cannot be used for illegal or immoral business or products. For full Terms and Conditions, see here.

Understanding Requests in DiDi Task beta

Types of Requests in DiDi Task beta

On this platform, customers have the flexibility to request a variety of tasks. Customers will be requesting delivery services to easily move parcels, documents and maybe even small furniture. In addition, what many Taskers may find different about this platform is that customers are also able to request for Taskers to shop on their behalf to purchase products from various stores.

Below is a screenshot of what the customer will see in the app when they make requests. When a customer selects any of these “tags” on the screen, it will be visible from the Taskers’ “Request List” and “Request Details” page. 

All requests will come in varying Service Fee offers. Taskers are in full control of the types of requests they choose to accept. The more requests Taskers fulfill, the more money they can earn!

Shop on Behalf (Groceries)Shop on Behalf (Other)Parcel DeliveryClick & Collect
MilkRestaurantGiftParcel / Box
BreadCafeDocumentsPharmacy Order
Fruit / VegPharmacyParcel / PackageRestaurant Order
PastaHomeBoxCafe Order
Toilet PaperGardenOther (specify)Homewares
MeatPet SuppliesGarden
BakingElectronicsPet Supplies
Cleaning GoodsKids / BabyOther (specify)
Other (specify)Other (specify)

Browsing Task Requests

Navigate to the ‘Request List’ page to view all live Task Requests and their associated Service Fees. 

Evaluate all task details before you accept the task. You will be able to preview the following details on each task request before accepting:

  • Service fee
  • Estimated Purchase Price (Total Cost of ‘Shop on Behalf’ items estimated by customer)  
  • Location of purchase or item(s) for collection 
  • Delivery destination 
  • Store or venue for ‘Shop on Behalf’ items

Accepting Task Requests

When you click “Accept” a Task Request, you will be able to view the details of the request in full, this includes:

  1. Ability to call the customer directly in the app – as soon as you have accepted, call the customer to confirm details of their order. Learn the types of questions to ask the customer here. 
  2. View the Task Request in more detail, please refer to additional notes on the Customer Request form. This is located beneath ‘Purchased Content’.
  3. Customer comments on the task (e.g. specifications such as brands) 
  4. Navigation instructions (once you tap on the address) 

What are the two types of “prices” I see?

There are 2 types of prices that you will see in the app: 

The Service Fee

When a customer makes a Task Request, they will key in a price they feel is an appropriate fee for the time and service provided from the Tasker

  • Service Fee is inclusive of GST
  • Service Fee does not include the Purchase Price for the “shop on behalf” service.  See Estimated Purchase Price below. 
  • We recommend that Taskers evaluate the Task Request and its associated Service Fee based on factors comfortable to them, such as distance, location, type of request and its complexity or time required. 
  • Please note that Taskers are responsible for requesting customers to make the payment of Service Fee upon completion of the task. Don’t forget to prompt the customer to make the payment via PayID or Bank Transfer for fast and contactless payment. 

Estimated Purchase Price

The Estimated Purchase Price is only relevant for “Shop on Behalf” type requests. When the customer requests a Tasker to purchase on their behalf, they will need to put in an expected total price or budget price for all the items specified in their shopping list. 

  • It is important to remember that customers are only human, and they will likely be inaccurate in their price estimation. 
    • In case the actual cost of the listed items is less than the estimated purchase price, the Tasker will be reimbursed for the actual invoice value of the purchase.
    • In case the actual cost of the listed items is more than the estimated purchase price, we strongly recommend you contact the customer to discuss and reconfirm the details of the order prior to making the purchase. The Tasker will be reimbursed by the customer for the actual invoice value of the modified and agreed upon order.
  • Taskers are responsible for requesting customers to reimburse them directly for purchases upon completion of delivery. Please present your receipts and share your PayID or bank details to get reimbursed and paid by the customer. 

It is important to note that DiDi Task in its beta form is only a platform to bring Taskers and customers together, and that all transactions between you and the customer take place outside of the App. DiDi Task does not maintain any transaction records. If there is a dispute, please discuss this directly with the customer to resolve it amicably and professionally. If the problem still persists, you can contact DiDi Customer Service at task.driver@au.didiglobal.com.  

Getting Started with DiDi Task beta

STEP 01

Be a registered DiDi Driver-partner

STEP 02

Set up your contactless payment method.

STEP 03

Prepare yourself for record keeping.

*If you are an existing DiDi Driver-partner, you are automatically eligible to work with DiDi Task. However, your eligibility for DiDi Task is subject to there being no changes in your circumstances as notified to DiDi Australia, including: a right to live and work in Australia, ABN, GST registration, drivers licence, insurance, and any other requirement

RECORD KEEPING

Service Guidelines

The health and wellbeing of the DiDi community is our priority. 

We want to help keep the community of Taskers and customers safe by encouraging both parties to do their part in practicing safe social distancing and good hygiene measures to limit the spread of COVID-19.

Below are guidelines for DiDi Task beta:

Safety Guidelines

  • Hand hygiene. Always wash hands before and after you meet up to drop off the item(s).
  • Social distance. Maintain a safe social distance of 1.5m when in store purchasing items, meeting face to face to pickup or drop off the item(s) to the customer. 
  • Confirm the customer. Always confirm the customer’s identity by asking for their first name. 
  • Digital payments. We recommend using contactless digital payments. Remember to inform the customer that you’d like contactless payment when discussing the task.
  • Respect each other’s privacy. Please be aware that your Tasker or customer might not want to talk about their purchase or certain topics. It’s OK for people to keep to themselves – please don’t ask intrusive questions or talk about personal topics that may make them feel uncomfortable whilst over the phone, via messaging or whilst dropping off their item(s).
  • No contact after drop off. It’s important to part ways after dropping off a customer’s item(s). You should not communicate with a Tasker or customer after drop off.
  • No account sharing. It is vital that each Tasker uses their own account. Taskers must not share their accounts with other Taskers. Account sharing is fraud and it will result in being deactivated from the app.

Community Guidelines

  • A DiDi task should be a positive experience for both Taskers and customers. Be fair, transparent and respectful with every task. 
  • Always allow the customer to check the item(s) before proceeding to payment.
  • Always inform the customer of your payment choice after accepting the request.

Contactless Handling & Delivery

How do I make contactless deliveries?

STEP 1
Call to confirm request

Once you have reviewed and accepted the task, we recommend calling the customer to confirm the task description:
Suitability of items for delivery (contents, weight, size)
Confirmation of items (preferred store, brand type)
Payment option (PayID, Bank Transfer or cash)

Delivery – Item Pick up 

After accepting the Task Request, call the customer and confirm the items for collection and if they can be left in a safe location for you to pick up/drop off. 

Or

Shop on Behalf – Purchasing Item(s)  

Before you head to the store or venue to purchase the item(s), wash your hands thoroughly and maintain good social distancing standards in-store.

STEP 2
Delivery

Once you have arrived at the delivery location, call the customer to notify them to meet you at your vehicle to collect the item(s), maintaining a 1.5m distance from each other. 

STEP 3
Payment

We strongly recommend using contactless digital payments. Provide the customer with your PayID or bank details (Name, BSB & Account Number) to complete the transaction. 

To avoid direct contact, we advise you to agree to digital payment with the customer upon accepting the task. 

STEP 4
Hand Hygiene

Once you have completed the exchange, wash your hands for 20 seconds or use an alcohol-based rub.

What you will be responsible for:

It is important to note that DiDi Task in its beta form is only a platform for customers and Taskers to connect, and that all transactions between you and the customer take place outside of the app. DiDi Task beta does not maintain any transaction records and cannot provide a summary of service delivery tasks and related income.  DiDi Task does not provide insurance coverage for damages or disputes that occur. 

  1. Payment
    Learn more about processing payment here
  2. Taxation and Record Keeping
    Learn more about keeping a record book here 
  3. Insurance – There is no insurance or buyer guarantee provided in this community platform. Please obtain appropriate insurance as you consider necessary.

DiDi regularly scans task requests to help detect and remove any suspicious or illegal activity on the platform. We treat suspicious reports or any activity of misconduct seriously. We investigate all reports according to our complaints handling policy. Any serious or illegal misconduct will be treated accordingly and the offender may be banned from using the platform.

Delivery Size Restrictions

DiDi Task suggests the following limits for delivery:

Maximum number of items

6 bags / boxes

Maximum weight limit

20kg per item

Maximum volume

60 x 60 x 60 cm
per item

Taskers may cancel a task request if they have difficulty lifting any items, delivery exceeds the size guidelines or are asked to pick up prohibited goods.  When accepting a task, we recommend calling the customer to confirm the details of items (contents, weight, size) being delivered. 

Delivery of Food

DiDi Task recommends you abide by the applicable Food Standards Code set out by Food Safety Standards Australia.

  • Use temperature controlled storage bags. 
  • Keep your vehicle and temperature controlled bags in a clean and good condition.
  • Ensure the quickest route from pick up to delivery.
  • Deliver all food within 30 minutes of pick up.
  • For delivery of perishable foods (such as fish, fruit, milk and seafood), keep them cool during transport.  Where possible, avoid placing food in direct sunlight. Hot foods (such as takeaway food and certain grocery items) must be kept hot.
  • Maintain minimal contact with food and beverages by ensuring the seller appropriately packages the delivery.
  • Maintain an appropriate distance when delivering the food by placing the delivery on a place advised by the recipient of the delivery (for example, on the ground by the door).
  • Do not leave food unattended at the time of delivery unless arrangements have been made with the customer.  

Handling Conflict and Disputes

From time to time you may encounter a task that is more complex than expected. Disagreements can happen when customers and Taskers do not communicate clearly early on or when something doesn’t go to plan.

Since DiDi Task is a listing platform and all transactions between you and the customer take place outside of the app, you will need to resolve any disputes directly with the customer, amicably and professionally.

Below are some tips to avoid a dispute:

  • Be transparent and communicate clearly and openly.
  • Be honest and concise over the phone.
  • Seek clarification (don’t be afraid to double check details such as the item details/address/time if you’re not sure).
  • Be polite over the phone. Answer calls when it’s safe to do so as the information may be important to the task.
  • Try to return missed call(s) as soon as possible – this helps to reduce further misunderstandings and tension.
  • If you feel the task isn’t going well, talk to the customer about it. Discussing what is happening in real-time can prevent complications later.
  • Keep communication through the DiDi app as much as possible.
  • If you’ve made a mistake, acknowledge it and apologise.

In case you are unable to resolve the dispute, reach out to DiDi Customer Support at task.driver@au.didiglobal.com and we’ll try to help mediate the dispute.

Disputes that may arise upon accepting the request

What if I cannot reach an agreement with a customer?

If you and the customer cannot agree on the task, simply cancel the request in the app. Once you’ve cancelled, you can continue to browse and accept other tasks. 

What if something is not right about the task?

Use common sense – often if something seems too good to be true, it is just that. Be wary of tasks with a sense of extreme urgency, tasks requested at odd times of the night and requests that require a large sum of money. We recommend to keep the total purchase value under $100 for both the customer’s and your safety.

Contact the customer through the DiDi app to get further clarification and confirm the exact specifics of the task before proceeding. 

If someone or their task makes you feel uncomfortable or unsafe, we advise you to stop communication and cancel the request. Contact our team immediately and report your experience – our team can support you – task.driver@au.didiglobal.com.

Remember if you ever feel in danger or unsafe in any situation or find yourself in an emergency, call 000.

Disputes that may arise during the task

What if items are missing/not available at pickup or drop-off?

If you are unable to find the items at pickup/dropoff, contact the customer immediately to clarify the situation.

For Customers of Shop on Behalf:
Ask the customer if they would like for you to purchase an alternate item and if necessary agree on the budget. All Shop on Behalf transactions should include a printed receipt.

What if the customer refuses to pay me after completing the task or there is a delay in payment? 

As DiDi Task is a listing platform, we cannot resolve payment issues for you. However, if you experience payment disputes, please report the customer to DiDi Customer Support at task.driver@au.didiglobal.com.  

Disputes that may arise after the task is completed

What if the item is damaged/not as described/different to what was requested?

Since the customer is depending on you to safely transport the items, you should take reasonable precautions to avoid damage to or loss of any items you are transporting. The customer may be responsible for any damages to your vehicle that is caused by inadequate packaging of the item. Please contact the customer immediately if you identify an issue with the task.

Am I insured during task requests?

You should check with your insurer prior to accepting any DiDi Task Requests to ensure you are properly insured. 

For example, accepting Task Requests does not count as a change of use for your vehicle.

Prohibited Items

What’s prohibited on the DiDi Task platform? 

You must not request, accept, or perform Task Requests that involve or relate to any of the following.

  • Any unlawful, illegal, fraudulent, hazardous, or harmful items or activities, including those relating to weapons, drugs, or alcohol;
  • Any misleading, deceptive, unethical, or immoral activities;
  • Any fake requests; 
  • Any advertisement purposes;
  • Any items or activities contrary to DiDi Australia’s values; or 
  • Any items or activity that in DiDi Australia’s opinion may cause reputational damage or harm to DiDi Australia.

Complete list of prohibited items

Is the list of prohibited items an exhaustive list?

The list of prohibited items is a non-exhaustive list of the types of things that cannot be done via DiDi Task. You should also exercise your own reasonable judgment as to what is acceptable.

Can I inspect the items before loading it into my vehicle?

You should inspect (but not open) any packages you collect to make sure they are not damaged.  If they are, before you accept them discuss this with the customer. 

What if I feel uncomfortable with handling an item?

If you have any apprehensions or are uncomfortable with handling any items that are not on the prohibited items list, you can contact the customer directly to discuss further.

If you are still apprehensive or uncomfortable, please inform the customer and cancel the order.

Tasker F.A.Q.

What do I need to get started with DiDi Task (beta)?

Step 1. Be a registered DiDi Driver-Partner 

Step 2. Set up your contactless payment method. Click here to learn how to set up payments.  

Step 3. Prepare yourself for record keeping. Click here to learn about keeping a record book.

Am I eligible to work with DiDi Task beta?

As a DiDi Driver-Partner, you are automatically eligible to work with DiDi Task. However, your eligibility for DiDi Task is subject to there being no changes in your circumstances as notified to DiDi Australia, including: a right to live and work in Australia, ABN, GST registration, drivers licence, insurance, and any other requirement 

How do I notify the customer that I have arrived?

Once a request has been accepted, both the Tasker (in this case DiDi Drivers) and customer can contact each other directly through the DiDi app. The app will hide real mobile numbers. When you have arrived at the delivery location, call the customer to notify them to meet you at your vehicle to collect the items.

What is Service Fee?

When a customer makes a Task Request, they will key in a price they feel is an appropriate fee for the time and service provided from the Tasker. 

  • Service Fee is inclusive of GST.
  • Service Fee does not include the Purchase Price for the “shop on behalf” service. See Estimated Purchase Price below. 
  • We recommend that Taskers evaluate the Task Request and its associated Service Fee based on factors comfortable to them, such as distance, location, type of request and its complexity or time required. 

Please note that Taskers are responsible for requesting customers to make the payment of Service Fee upon completion of the task. Don’t forget to prompt the Customer to make the payment via PayID or Bank Transfer for fast and contactless payment.

Is GST applicable to me?

GST is applicable to every order you complete on DiDi Task. The Service Fee indicated by the customer is inclusive of GST. You are obliged to report and pay GST to the Australian Taxation Office (ATO) via your Business Activity Statement (BAS) on a periodic basis. GST credits can be claimed on eligible business expenses. It is your own responsibility to comply with the relevant taxation laws. DiDi Task does not charge, collect or pay any taxes on your behalf.

What records do I have to maintain for tax purposes?

Your earnings from DiDi Task are subject to both GST and income tax. It is your own responsibility to comply with the relevant taxation laws. DiDi Task does not charge, collect or pay any taxes on your behalf.

Thus, for your tax purposes, we highly recommend that you maintain your own records (cash / receipt book) of all transactions and income arising out of your DiDi Task activities. This can also come in handy in case customers request a receipt.

Will DiDi Task provide me with an invoice or periodic tax summary?

Since DiDi Task is a listing platform, all transactions between you and the customer take place outside of the app. DiDi Task does not collect, record or maintain any transaction history and cannot provide a summary of tasks and related income.

Does DiDi Task beta provide insurance?

There is no insurance or buyer guarantee provided in this community platform. Please obtain appropriate insurance as you consider necessary.

When I have a dispute with my customer on payment, what should I do?

It is important to note that DiDi Task in its beta form is only a platform to bring Taskers and customers together, and that all transactions between you and the customer take place outside of the App. DiDi Task does not maintain any transaction records. If there is a dispute, please discuss this directly with the customer to resolve it amicably and professionally. If the problem still persists, you can contact DiDi Customer Service at task.driver@au.didiglobal.com

What should I do if the requested product is not available?

If you are unable to find the items at pickup/dropoff, contact the customer immediately to clarify the situation.

For Customers of “Shop on Behalf”

Ask the customer if they would like for you to purchase an alternate item and if necessary agree with the budget. All “Shop on Behalf” transactions should include a printed receipt.

What if the product is over budget?

In case the actual cost of the listed items is more than the estimated purchase price, we strongly recommend you contact the customer to discuss and reconfirm the details of the order prior to making the purchase. The Tasker will be reimbursed by the customer for the actual invoice value of the modified and agreed upon order.

What are important questions to ask customers?

For a smooth Task experience, we recommend calling the customer and ask questions around:

  • Suitability of items for delivery (contents, weight, size)
  • Confirmation of items (preferred store, brand type)
  • Payment option (PayID, bank transfer or cash)