DiDi Driver Starter Manual
Getting Started
Start driving in four simple steps:
Download the ‘DiDi Driver’ app
Search ‘DiDi Driver’ in the App Store or Google Play and download to your device. Sign up with your mobile number through the app.
Begin earning
You’ll receive an SMS and email once your registration has been approved. You’re now ready to hit the road!
Upload your documents
Follow the prompts to upload your documents. Missing documents? Save your application and complete it later.
Apply your DiDi sticker
After your registration is approved, you will receive 2 x self-adhesive DiDi Driver Stickers in the mail.
Where to display your sticker
Most states’ regulations require that you display signs identifying the platform you are driving with on your vehicle. Penalties may apply if you do not comply with such requirements. We recommend that you place 1 sticker on the inside rider side of the front windscreen and 1 sticker on the inside driver side of the rear windscreen. For more information in relation to this, please refer to your state’s regulatory authorities.
DiDi Advance is changing the way driver-partners earn by rewarding the most committed drivers with lower services fees and bonus perks.
How to use the app
Start earning with DiDi
Tap the ‘Start’ button to go online and start receiving trip requests. To accept the request, tap ‘Accept Request’. You’ll then be given step-by-step directions until you reach your destination.
Swiping ‘Arrived’ lets the rider know that you are at the pick up point. You can see the rider’s name to help you confirm the right person.
Swipe on ‘Start’ to begin navigation to the rider’s destination.
Tap the ‘Start’ button to go online and start receiving trip requests. To accept the request, tap ‘Accept Request’. You’ll then be given step-by-step directions until you reach your destination.
Swiping ‘Arrived’ lets the rider know that you are at the pick-up point. You can see the rider’s name to help you confirm the right person.
Swipe on ‘Start’ to begin navigation to the rider’s destination.
Reach out to the rider
Running late or have trouble finding the rider? You can contact the rider directly through the app by tapping on the ‘Phone’ or ‘Instant Messaging’ icon. To keep your details safe, your mobile number will be masked.
Safe and sound?
Swiping ‘Complete Ride’ when you finish the trip and the app will automatically charge the fare to the rider.
Tap on the menu icon on the bottom right of the home screen and ‘Go Offline’ when you want a break from receiving requests.
Arrive, rate and earn
Rate your trip
Riders and drivers can rate each other. After the trip has ended you can rate your rider out of five stars.
View your earnings
See exactly how much you’ve earned after each trip by tapping ‘Earnings’ at the top right of the screen and ‘Balance’.
Get paid weekly
Each week you will be paid your total earnings to the bank account you have added to your DiDi Driver profile.
Set Bank information
Tap ‘Earnings’.
Tap ‘Bank Information’.
Enter and confirm your bank details.
How to cancel a trip
From time to time, you may need to cancel a trip for some reasons, for example:
- Your rider is not at the pick-up location when you arrive
- You cannot get to the pick-up location within the time frame
- Something came up and you need to go offline
Tap Trip Details
Tap Cancel Trip to end the trip for the Rider
How to set your destination
You will get 3 opportunities to set a destination every day. Your trip requests will then be filtered to requests that are on the way to the destination that you have entered.
Tip
When you’ve finished working, set your home destination and DiDi will only show you ride requests heading in that direction.
Referral Rewards
Complimentary ride vouchers
Want to earn more with DiDi? You can score a cash bonus for everyone who tries DiDi with your unique referral code.
To make this easier for you, we’ve added a pack of complimentary ride vouchers to the Welcome Pack for you to share with your friends, family, and rideshare passengers.
Ordering top-ups
When you’re running low on your DiDi ride vouchers or you need new DiDi Driver Stickers, you can order more at https://d.didiglobal.com/orderform.
Please allow up to 10 business days to receive the top-up vouchers or stickers.
How to find and share your referral code:
Tap Earnings
Tap Referral Rewards
Tap Refer to Ride to find your referral code.
Scroll down to track rewards or view your referral history. You can copy this link or share it via SMS and social media
Please note: Referral rewards are only applicable to riders who sign up with your referral code and take a DiDi trip. T&Cs apply.
Safety at every turn
At DiDi, we strive to ensure all rides are GPS tracked and emergency services can be alerted at any time.
SOS Emergency Button
• In the event of an emergency, you can contact law enforcement and emergency services with the tap of a button
Share your Trip
• Our live GPS tracking allows you to share your itinerary with your family and friends as you drive
24/7 Incident Response
• If you have an incident or safety concern please don’t hesitate to reach out. We have a specially trained Incident Response team to help you at any time
Private Numbers
• When you or a passenger contact each other using the app, both phone numbers will be masked.
Follow the road rules (local, state and federal laws)
It is your responsibility to ensure that riders are transported safely and in accordance with any relevant road rules, laws and regulations.
If you have any concerns on how you or your passenger should act during a trip please review the Community Guidelines. Please remember to let us know immediately if there was a serious incident.
Driven by the best
Riders have told us they really appreciate it when driver-partners
Cleaning
Keep their car clean
Location
Communicate with them where the best pick-up point is
Navigation
Ask them if they would like to follow the GPS or if they have a different route they’d prefer
Safety
Drive smoothly and safely
Kindness
Provide bottled water, mints or phone chargers
How can I find out more about what DiDi riders appreciate?
Tap ‘Star Rating’ in the ‘Account’ section of the DiDi Driver app and you will be able to see your average rating as well as any feedback you have received from riders.
FAQs
Account information
Driver Account Information
Can I use my own car?
To drive a car with DiDi, your car needs to:
• Have 4 doors, 4-7 seats (plus the driver) and functioning windows and air conditioning
• Be in excellent condition with no visible internal or external damage
• Pass roadworthy requirements, and have either a:
• Pink Slip (NSW)
• Safety Certificate (QLD)
• Redbook Inspection Report (VIC)
• PTV Authorisation Inspection Report (WA)
• Certificate of Inspection issued by an approved vehicle inspection station (SA)
• Have the necessary accreditation in your state authorising its use as a ridesharing vehicle
Required Documents:
• Your full driver’s licence (for the state or territory you intend
to drive in)
• Your proof of ID (passport, birth certificate, IMMI card, Travel to Australia document)
• Vehicle insurance certificate specifying the state or territory you’ll be driving in
• Vehicle and regulatory documents that are state specific
Can I drive with DiDi?
In order to drive with DiDi you need to:
• Be at least 21 years old
• Hold a full driver’s licence
• Have held a full driver’s licence in any Australian state for at least 6 months (for Victoria) or 12 months (exceptions apply in certain states)
• Have the necessary ridesharing accreditation in your state
• Be listed as an insured driver for the car you plan to drive
(either comprehensive or third party & property)
• Have a vehicle that meets DiDi’s vehicle requirements
Can I update my account information?
Yes, to update your account information (name, profile picture, mobile number and password), tap your profile picture in the top left corner, then tap Settings > Account Security.
Rewards
Driver Rewards
How do Rewards work?
At DiDi, we offer driver-partners a variety of rewards to boost their earnings and keep our ridesharing service safe, reliable and efficient.
You can check the latest rewards by tapping on the Gift icon on the homepage, or by heading to Earnings > Rewards.
Please note: to participate in rewards you may need to meet certain requirements. This includes, but is not limited to, maintaining a high Acceptance Rate, Completion Rate and Star Rating.
How can I refer people to drive with DiDi?
Sharing DiDi with your friends is easy and you may be eligible to receive a reward!
Depending on the specific terms of the reward, you may be able to access these benefits when:
• The person you’ve referred signs up to drive through your referral code; or
• The person you’ve referred signs up through your referral code and completes a certain amount of trips
Trip details
Driver Trip Details
How does the multiple stops feature work?
A: The rider must update the trip details themselves in the rider app. They can simply add multiple stops for the places they want to go but selecting “Edit Destination.” Once they confirm the changes, the navigation will be updated automatically for you.
