DiDi Delivery

Affordable on-demand city-wide delivery.

What is DiDi Delivery?

DiDi Delivery is an on-demand delivery service allowing Australians to send and receive parcels – all delivered by DiDi drivers. At launch, individuals and businesses can request delivery of items across your cities anywhere, anytime.

We plan to extend this service throughout the country in the near future.

On-demand Delivery

Arrange a Delivery on-demand with Delivery Drivers ready to pick up your parcel for delivery in minutes. No pre-booking needed!

Low Delivery Fares starting from $6*

Get an instant quote for your delivery fare in your DiDi app. Fares start from as low as $6*.

*Minimum fare may differ by city.

Contactless Kerbside Delivery

Delivery drivers prefer to deliver parcels in a contactless and COVIDSafe way.

Live Parcel Tracking

With “share trip”, both you and the recipient will be able to track your parcel delivery in real-time.

How It Works

Making a Delivery Request

Enter the drop-off location in the destination bar of your DiDi app and select DiDi Delivery to get a quote for the delivery fare. If you’re arranging pick up at a different place to where you are located, you’ll need to manually enter the pick-up location too. Parcel already to go? Tap confirm. 

Connect to a nearby Delivery driver

You’ll be matched to a Delivery driver in minutes and see their name and car details in the app.

Contactless Kerbside Pickup

Match the Delivery driver’s details in the app and meet your driver kerbside with your parcel. To help ensure a COVIDSafe experience, please load the parcel yourself into the car. Share the recipient’s first name with the driver so that they can confirm upon delivery.

Share Parcel Tracking

To help the parcel recipient track delivery and be ready for collection, share the trip live with the recipient by entering their mobile number in your DiDi app. For privacy reasons, the Delivery driver is not given and the recipient’s name or phone number through the app and will not be able to contact each other directly, so it’s important that you directly notify the recipient with live updates.
share trip

Contactless Kerbside Drop-off

Ensure that the parcel recipient is ready at the kerbside to unload the parcel directly from the Delivery driver’s car.
Read more if the recipient is unavailable for pick up

In-app Payment 

Once the parcel is delivered, the delivery fee will be charged using your preferred payment method in the app. 

Head to the DiDi app and get those documents, groceries, sourdough starter or birthday present delivered today!

Tips while using DiDi Delivery

Preparing your Parcel for Delivery

What can I send? 

There are restrictions when using this service in terms of number of pieces, weight, size and items. 

The driver may refuse to accept any prohibited or dangerous goods or may refuse to pick up a parcel if they reasonably suspect that it may include any prohibited or dangerous goods. DiDi cooperates with law enforcement agencies, helping the police helps to keep our community safer.

Maximum number of items

6 bags / boxes

Maximum weight limit

20kg per item

Maximum item volume

60 x 60 x 60 cm
per item

Protect your parcel

Take reasonable steps to ensure safe delivery of the contents, e.g. do not send fragile items or thoroughly and carefully pack fragile items as you will be using the Delivery Services at your own risk.

Getting your parcel picked up

Be there for pickup

The driver will only be able to wait for 3 minutes. Be extra mindful if the pick-up location is in a no stopping/parking zone.

Contactless kerbside pickup

Load the parcel(s) into the car by yourself to help ensure a safe and contactless experience. 

Give a name

Provide the Delivery driver with the first name of the recipient to ensure the delivery is being made to the correct person.

Tracking your parcel delivery

Share trip status

Share the trip status from your app with the recipient so that you can both track parcel delivery. Please use this feature to help your recipient track their delivery status. For privacy reasons, the Delivery driver is not given the recipient’s name or phone number through the app.

Be there for drop-off

Remind the recipient to track the trip so that (s)he knows when the driver is about to arrive at the drop-off location and ask the recipient to be at the drop-off location on time. The driver will only be able to wait for 3 minutes.

Help to facilitate

Remember, the driver and the recipient cannot contact each other through the DiDi app. In case the two parties are unable to locate one another, please help them find each other.

Contactless Kerbside Drop-off

Make sure the recipient is aware of the contactless delivery procedure and that (s)he collects the package(s) directly from the car.

Customer F.A.Q.

How does DiDi Delivery work?

You can make a Delivery request in your DiDi app. It works just like your usual DiDi ride. Enter your parcel pickup and drop-off address for an instant estimate of the delivery fare, tap confirm, get your parcel picked up for delivery and pay in the app once it’s been delivered. 

What is Contactless Delivery?

In order to maximise the safety of all parties involved and in accordance with government health guidelines, Contactless Delivery aims to minimise physical interactions and contact. As per these guidelines, Delivery drivers are not required to handle parcels directly at any point in time.

At the pick-up location, senders are asked to  load their own parcels into the car. Upon arrival at the parcel drop-off location, the recipient is asked to collect the parcel directly from the car themselves.

Is this a door to door delivery service?

Under the circumstances and in accordance with government health guidelines, DiDi Delivery is currently not a door to door service. In order to ensure Contactless Delivery, the driver is not required to come to the sender’s or recipient’s doorstep, nor help parties load or unload the parcel. At the pick-up location, senders are asked to load their own parcel into the car. Upon arrival at the parcel drop-off location, the recipient is asked to collect the parcel directly from the car themselves.

Are there any restrictions on the items that I can send via DiDi Delivery?

Yes. For information on Delivery Restrictions and Prohibited items refer to this link.

Is my parcel insured during delivery?

DiDi Delivery does not provide any insurance nor does it take any responsibility for the goods sent using this service. Please exercise your own judgment before sending items as you will be using the Delivery Services at your own risk.

What if my parcel is delivered to the wrong person?

It is important to note that the driver and the recipient cannot directly contact one another through the app. Therefore, please provide the driver with a reasonable way to identify the recipient to ensure the delivery is being made to the correct person. The driver or the recipient may contact you if they are unable to find each other at the drop-off location. You would then have to help them locate each other. DiDi is not responsible for any Deliveries or parcels sent, stolen or lost. To report any complaints, you can contact DiDi’s customer support team at help.rider@au.didiglobal.com.

What happens if my item(s) is damaged or lost?

Delivery drivers are asked to take necessary care while delivering parcels. However, please exercise your own judgment before sending items as you will be using the Delivery Services at your own risk, e.g. do not send fragile items, valuables, and properly package and seal the items. DiDi is not responsible for any Deliveries or parcels. To report any complaints, you can contact DiDi customer service at help.rider@au.didiglobal.com.

Can I ride in the car along with my parcel?

DiDi Delivery is intended for parcel delivery services only. In circumstances where Delivery senders want to ride in the vehicle with their parcel, it is advisable that the sender cancel the DiDi Delivery service and select DiDi Express to travel with their parcel. As an on-demand delivery service, DiDi Delivery is only intended for transporting goods.

Can my trip be cancelled after it has begun?

Once the trip has started, it cannot be cancelled. However, you may add / edit / modify destination(s) during the trip. In case you wish to cancel your delivery, edit your destination to set it to your return location and the driver will return the parcel back to you. The delivery fee will be updated for any changes you make.

Can I add / modify drop-off location(s)?

You can add up to 3 drop-off locations on a single trip. You can also edit or modify the drop-off locations at any time during the trip. Please note that any changes made to the original trip at the time of booking will cause the delivery fee to be different based on the additional distance travelled by the driver.

What happens if the recipient is unavailable to pick-up the parcel?

If the recipient does not arrive kerbside at the drop-off location within 3 minutes, the driver will look for a safe place to leave the parcel, e.g. at the doorstep.

Note, neither DiDi nor the driver will be responsible for the parcel if the recipient does not collect it. If the driver believes that there is no safe place to leave the parcel you will have to update the drop-off location for the parcel to be returned to you. If this happens, the delivery fee you end up paying will be based on the additional distance travelled by the driver.

What happens if the recipient is late to the drop-off location?

The driver will only wait for 3 minutes at the drop-off location. As the sender, it is your responsibility to share the trip status with the recipient and inform the recipient to arrive at the drop-off location on time. In case the recipient is running late or having difficulties locating the driver, call the driver to inform them.

Can the driver and the recipient contact each other?

For privacy reasons, direct recipient and Delivery driver contact is not available through the app. To help your parcel recipient collect the parcel, provide the driver with their first name for the driver to confirm the correct parcel recipient. The driver or the recipient may contact you if they are unable to find each other at the drop-off location so please be ready.

What is the “Share Trip” feature?

This feature allows you to share the status of the trip in real-time with the recipient. Using this feature, both you and the recipient will be able to track the parcel in real-time. The recipient will be able to track the driver and see when their parcel is approaching or has arrived at the drop-off location. Please use this feature to help your recipient track their delivery status as for privacy reasons, direct recipient and Delivery driver contact through the app is not available.

What happens if I am late to the pick-up location?

The driver will only wait for 3 minutes at the pick-up location after which (s)he will be eligible to cancel the delivery request and you may be charged a cancellation fee if they do cancel. We advise that you track the location of the driver and arrive at the pick-up location on time. In case you are running late or are having difficulties locating the driver, call the driver to inform them.

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