After weeks of COVID-19 lockdown restrictions, social distancing rules are gradually being relaxed across Australia and we’ve noticed many of you are getting out there to revive your local love.
We also saw that you may be iffy about riding on public transport – a recent survey conducted with our rider community showed as many as 60% of you prefer to use a more hygienic transport option. From 10 June onwards, we’ve proudly launched DiDi Care, our most hygienic service.
DiDi Care features a new AI technology driven Health Guard Program with Australia’s first in app mask and disinfectant spray recognition software for drivers on DiDi Care.
Choose to ride with DiDi Care for added peace of mind, all while enjoying the same safe and affordable journey.
Benefits of a DiDi Care Ride
Extra COVIDSafe Guidelines
We provide both DiDi drivers and riders with the up-to-date COVIDSafe health advice and practical tips to help the DiDi community to travel safe during this time.
Ride safe, Ride kind
Everyone has a part to play in stopping the spread. We ask that you do your bit on every ride by …
Care Ride F.A.Q
Why is my care ride taking so long?
From time to time, the wait time for Care rides may be longer than usual, due to the high demand for Care trips. We strongly advise that you request with enough time beforehand if you need to be somewhere at a certain time. All Care drivers are also asked to clean their cars in between each trip which may increase the wait time.
If you need a ride to arrive fast, you can always request an Express instead.
Why is it more expensive than Express?
The slight increase to DiDi Care fares allows drivers to provide the best possible rider experience to Aussies looking for added peace of mind when travelling.
Why has DiDi Care been introduced?
DiDi Care is a new ride option to the DiDi app that introduces the highest hygiene standards for any DiDi ride so far, at an affordable cost. It has been created to give Australians extra peace of mind when travelling in addition to DiDi’s existing COVIDSafe rideshare guidelines.