Riders requesting Care trips will expect high hygiene standards, so we’ve launched this service to give Australians added peace of mind as they rediscover their cities again after weeks of lockdown restrictions.
Benefits for DiDi Care Drivers
A Note to Our Melbourne Community.
Melbourne, we know times are tough right now with the second COVID-19 lockdown and the new requirement to wear face coverings when out of the house. To help keep our community safe during this time, we are expanding our Care AI technology and in-app Health-Guard program to all the services in the DiDi app.
This means that from Thursday 23 July, all Melbourne drivers on the DiDi app must verify that they are wearing face coverings to go online and accept requests.
Face coverings will also be required for all riders, and riders and drivers will be able to cancel without penalty if a driver/rider is not wearing a face covering.
Before going online all DiDi Care drivers will need to pass a Health Guard Program check.
What to expect
Care passengers will expect to receive a ride with high hygiene standards. To ensure this, before going online all DiDi Care drivers will need to pass a Health Guard Program check which involves:
- Wearing a personal face mask and uploading a selfie
- Having disinfectant spray in your car to sanitise your car in between trips (up to $10 reimbursement)
Note: Driver-partners in the Gold Coast will need to upload a photo of disinfectant spray – this feature will be rolled out to all cities later this month.
How to use a mask
Below is a guide on the use of masks for people who are well, based on World Health Organisation recommendations.
To get step-by-step instructions and diagrams, click here.
Clean your hands with alcohol-based hand rub or soap and water.
Putting on a mask
Cover your mouth and nose with a mask, ensuring there are no gaps between your face and the mask.
– Avoid touching the mask while using it; if you do, clean your hands with alcohol-based hand rub or soap and water.
– If you dampen the mask, replace it with a new one.
Removing a mask
– Remove it from behind your ears, ensuring you do not touch the front of the mask;
– Discard in a bin;
– Clean your hands with alcohol-based hand rub or soap and water.
How to use disinfect your car
o help you prepare for the safest experience and slow the spread of COVID-19, we suggest practicing routinely cleaning of frequently touched surfaces of your car between trips and at the end of every day that you drive.
Eligible drivers will be reimbursed up to $10. Please request and keep a hardcopy of your receipt as proof of purchase.
Follow the instructions on the label to ensure safe and effective use of the product.
Many products recommend:
- Keeping surface wet with disinfectant spray for a period of time (refer to product label)
- Precautions such as wearing gloves and making sure you have good ventilation during use of the product.
Remember – 10 item spray and wipe list:
6. Cup holders
7. Centre console
10. Steering wheel
Claim Your Disinfectant Spray Reimbursement
Access the reimbursement request form through your DiDi Driver app. We will reimburse you up to a maximum of $10 for the disinfectant spray.
Care Driver F.A.Q.
When and where can I find more trips?
See the latest DiDi Travel Trends – June 2020 for Australia’s changing transport behaviour as COVID-19 restrictions ease –
DiDi trips have increased consistently week on week, with trips rebounding in all cities from April when lockdown restrictions were enforced to slow the spread of COVID-19.
Weekends are more popular than weekdays, which shows rider behaviour is changing from just essential travel (a trend noticed in late-March and April) to incorporate leisure travel and socialising as well.
Peak times: There’s an uptake in more weekend trips
High rider demand suburbs include: Brisbane CBD, South Brisbane, Fortitude Valley and Woolloongabba
Peak times: Rider behaviour is changing towards late-night and longer social gatherings into early hours of the following morning. Growth in rides from Thursday nights to Saturday night reflect a change in social behaviour and rider movement after work hours Inner-city and coastal suburbs are increasing as popular rider destinations rebound
High rider demand suburbs include: Northbridge, Leederville, Scarborough, Subiaco
Growing rider demand suburbs include: Northbridge, Leederville, Hillarys, Scarborough, Clarkson and North Perth
Peak times: The evening hours from Wednesday to Saturday, and late nights on Saturday and Sunday. Rider behaviour is changing towards late-night and longer social gatherings into early hours of the following morning.
High rider demand suburbs include: Northcote, Fitzroy, Carlton, Brunswick, Toorak) and coastal suburbs (Top suburbs: St Kilda, Elwood, Brighton, Cheltenham, Williamstown) Popular suburbs in Melbourne include the suburbs of Melbourne CBD, South Yarra, Richmond, Clayton and Preston
Peak times: Peak rideshare times include 1-6pm from Monday to Sunday, 6-8am during weekdays and 9pm to midnight on Fridays and Saturdays.
High rider demand suburbs include: Popular suburbs in Sydney include Sydney CBD, Mascot, Zetland, Waterloo, Surry Hills and Randwick
Can I opt-out of receiving Care trips?
Change your mind or don’t want to drive DiDi Care? No worries. Tap here to opt-out and we will disable DiDi Care trip requests on your account. Either way, you can still drive DiDi Express or if you have it, DiDi Max.