Riders requesting Care trips will expect high hygiene standards, so we’ve launched this service to give Australians added peace of mind as they rediscover their cities again after weeks of lockdown restrictions.

Benefits for DiDi Care Drivers

Get more trip requests

A recent survey conducted with our riders shows as many as 60% of riders prefer to use a more hygienic transport option.
We also expect demand for DiDi Care as lockdown restrictions ease and Australians begin to rediscover their cities again, so the additional hygiene measures of DiDi Care may be riders’ go-to rideshare option. 

Added peace of mind with ‘Health Guard Program’

Exclusive to DiDi Care drivers only, all drivers must submit daily mask and vehicle disinfectant checks using DiDi’s Health Guard – a program that uses the power of AI technology.All DiDi Care drivers must submit daily mask and disinfectant checks using DiDi’s Health Guard – a program that uses the power of AI technology.

Vehicle Disinfectant

Get reimbursed for vehicle disinfectant spray to use in between trips and at the start and end of your day.

A Note to Our Melbourne Community.

Melbourne, we know times are tough right now with the second COVID-19 lockdown and the new requirement to wear face coverings when out of the house. To help keep our community safe during this time, we are expanding our Care AI technology and in-app Health-Guard program to all the services in the DiDi app.

This means that from Thursday 23 July, all Melbourne drivers on the DiDi app must verify that they are wearing face coverings to go online and accept requests. 

Face coverings will also be required for all riders, and riders and drivers will be able to cancel without penalty if a driver/rider is not wearing a face covering.

Getting Started

Before going online all DiDi Care drivers will need to pass a Health Guard Program check.

What to expect

Care passengers will expect to receive a ride with high hygiene standards. To ensure this, before going online all DiDi Care drivers will need to pass a Health Guard Program check which involves: 

  • Wearing a personal face mask and uploading a selfie
  • Having disinfectant spray in your car to sanitise your car in between trips (up to $10 reimbursement)
    Note: Driver-partners in the Gold Coast will need to upload a photo of disinfectant spray – this feature will be rolled out to all cities later this month. 

How to use a mask

Below is a guide on the use of masks for people who are well, based on World Health Organisation recommendations.

To get step-by-step instructions and diagrams, click here

Before wearing

Clean your hands with alcohol-based hand rub or soap and water.

Putting on a mask

Cover your mouth and nose with a mask, ensuring there are no gaps between your face and the mask. 

Whilst wearing

– Avoid touching the mask while using it; if you do, clean your hands with alcohol-based hand rub or soap and water. 

– If you dampen the mask, replace it with a new one. 

Removing a mask

– Remove it from behind your ears, ensuring you do not touch the front of the mask;
– Discard in a bin;
– Clean your hands with alcohol-based hand rub or soap and water.

DiDi Care drivers who fail these checks or are reported by riders risk losing their Care status.

How to use disinfect your car

o help you prepare for the safest experience and slow the spread of COVID-19, we suggest practicing routinely cleaning of frequently touched surfaces of your car between trips and at the end of every day that you drive. 

Eligible drivers will be reimbursed up to $10. Please request and keep a hardcopy of your receipt as proof of purchase. 

Disinfecting Routine

Follow the instructions on the label to ensure safe and effective use of the product.

Many products recommend:

  • Keeping surface wet with disinfectant spray for a period of time (refer to product label)
  • Precautions such as wearing gloves and making sure you have good ventilation during use of the product.

Remember – 10 item spray and wipe list: 

1. Buckles

2. Belt

3. Buttons 

4. Doors

5. Dashboard

6. Cup holders

7. Centre console 

8. Handles

9.  Seats

10. Steering wheel

Claim Your Disinfectant Spray Reimbursement

Access the reimbursement request form through your DiDi Driver app. We will reimburse you up to a maximum of $10 for the disinfectant spray. 

Care Driver F.A.Q.

When and where can I find more trips?

See the latest DiDi Travel Trends – June 2020 for Australia’s changing transport behaviour as COVID-19 restrictions ease –

Nationally:

DiDi trips have increased consistently week on week, with trips rebounding in all cities from April when lockdown restrictions were enforced to slow the spread of COVID-19.

Weekends are more popular than weekdays, which shows rider behaviour is changing from just essential travel (a trend noticed in late-March and April) to incorporate leisure travel and socialising as well.

Brisbane

Peak times: There’s an uptake in more weekend trips

High rider demand suburbs include: Brisbane CBD, South Brisbane, Fortitude Valley and Woolloongabba

Perth

Peak times: Rider behaviour is changing towards late-night and longer social gatherings into early hours of the following morning. Growth in rides from Thursday nights to Saturday night reflect a change in social behaviour and rider movement after work hours Inner-city and coastal suburbs are increasing as popular rider destinations rebound

High rider demand suburbs include: Northbridge, Leederville, Scarborough, Subiaco

Growing rider demand suburbs include: Northbridge, Leederville, Hillarys, Scarborough, Clarkson and North Perth

Melbourne

Peak times: The evening hours from Wednesday to Saturday, and late nights on Saturday and Sunday. Rider behaviour is changing towards late-night and longer social gatherings into early hours of the following morning.

High rider demand suburbs include: Northcote, Fitzroy, Carlton, Brunswick, Toorak) and coastal suburbs (Top suburbs: St Kilda, Elwood, Brighton, Cheltenham, Williamstown) Popular suburbs in Melbourne include the suburbs of Melbourne CBD, South Yarra, Richmond, Clayton and Preston

Sydney

Peak times: Peak rideshare times include 1-6pm from Monday to Sunday, 6-8am during weekdays and 9pm to midnight on Fridays and Saturdays.

High rider demand suburbs include: Popular suburbs in Sydney include Sydney CBD, Mascot, Zetland, Waterloo, Surry Hills and Randwick

Can I opt-out of receiving Care trips?

Change your mind or don’t want to drive DiDi Care? No worries. Tap here to opt-out and we will disable DiDi Care trip requests on your account. Either way, you can still drive DiDi Express or if you have it, DiDi Max.