At DiDi, the safety and wellbeing of our community of riders and drivers matters most. To keep our rideshare community informed and safe, we have created this dedicated COVID-19 hub.

LATEST UPDATES

  • 10/8/20. DiDi highly recommends riders and driver-partners in NSW to wear a mask or face covering while undertaking rideshare.
  • 2/8/20. DiDi rideshare and delivery will continue to be available in Metropolitan Melbourne, in line with the Victorian Government’s Stage 4 restrictions, to assist the community with access to permitted essential services and provide transport for permitted workers and caregivers. 
  • 23/7/20. All Melbourne Driver-partners will now need to verify that they are wearing face coverings to go online and accept requests using DiDi’s Care AI technology and in-app Health-Guard program. Face coverings will also be required for all riders, and riders and drivers will be able to cancel without a cancellation fee if a driver/rider is not wearing a face covering.
  • 14/7/20. Following Guidance from the Victorian Chief Health Officer, all riders are now advised to wear a mask when taking a rideshare trip. Click here to learn more.
  • 10/6/20. To help drivers to socially distance, we recommend a maximum of 3 people per Express or Care ride, and max of 5 people per Max).
  • 10/6/20. DiDi launches a dedicated service line that offers our most hygienic ride and affordable rides. Click here to read more about it.
  • 15/5/20. DiDi extends flat 5% Services fee until 14 June 2020 to continue to support local drivers earnings through Australia’s recovery transition.
  • 8/5/20. Thanks to feedback from the community DiDi opens up DiDi Hero to more Healthcare Heroes so that they can too access the dedicated service and discounted rides.
  • 1/5/20. DiDi Hero a dedicated service launches providing Ahpra registered Healthcare workers with safer and sanitised rides at 50% off in May.

  • 17/4/20. DiDi announces extension of pledge to support driver-partners with flat 5% Services Fee until 18 May 2020. 
  • 2/4/20. In response to the Australian Government’s latest advice on gatherings to be restricted to two persons maximum, DiDi advises that all riders travel alone, with a single member of their household, or with a single colleague if they are en-route to perform essential work. Riders should only ride in the back seat of vehicles, and follow all safety protocols as outlined by the Australian Government Department of Health. These guidelines apply in all cities where DiDi is active.
  • 28/3/20. From 11:59pm 28/3/20, all travellers arriving in Australia via air or seaports must undergo 14 days of isolation in the city of their arrival.
  • 23/3/20. Temporary suspension of DiDi Share services.
  • 23/3/20. The Federal Government announced new restrictions on social gatherings to help protect Australians from the spread of COVID-19. DiDi is committed to providing a safe ride to those who need to take essential travel at this time, particularly Australians who do not have access to their own personal transport or other public transport methods.
  • 23/3/20. DiDi reduced its app service fee to a low 5% across Australia. Drivers now earn 95% of every fare. Excludes booking fees, tolls, levy and other third party charges. Valid until 20 April 2020.
  • 20/3/20. DiDi launches driver education on healthy sanitation habits for their person and the car to protect the wider community. 
  • 13/3/20. DiDi establishes $10MIL USD Relief Fund for drivers affected by COVID-19.

RIDE SAFE

We are monitoring the coronavirus situation closely, and taking action based on guidance from the Australian Department of Health, Point to Point Transport Commission and local health officials to keep the community safe. We have an internal DiDi task force solely dedicated to this issue, and are prepared to take action as needed.

Riding during Stage Four Restrictions 

Providing a safe and reliable platform to connect you to drivers is our number one priority. Here are the main things you need to know about Stage Four Restrictions if you’re planning a ride in Melbourne:

What is DiDi doing to help you travel safely

We continue to monitor and put in place additional safety guidelines to help create a safe and hygienic ride every time, these include:

  • Driver mask checks
  • USD $10MIL Relief Fund to support affected drivers
  • COVID-Safe guidelines for drivers and riders to ensure a sanitised car for every ride

What are the COVID-Safe guidelines for riders?

In Melbourne and Geelong, masks must be worn and rider numbers are limited to 2 persons in a DiDi Express and 4 persons in a DiDi Max.

Riders should only ride in the back seat of vehicles and follow all safety protocols and social distancing guidelines as outlined by the Australian Government Department of Health. If riders do not follow these guidelines, DiDi driver-partners may cancel the trip before it starts.

How many riders per car?

  • Express – Maximum of 2 riders
  • Max – Maximum of 4 riders (The Victorian Government allows an exemption to the 2-person rule for those in caregiving positions – e.g. a parent with two or more young children)

Can I ride between 8pm to 5am?

You will be able request a ride at any time of the day for permitted travel only. Riders who request rides during curfew must only do so for work, essential health, care or safety reasons. 

Can I travel further than 5km?

Please limit your permitted travel to within a 5km radius unless you are travelling further for work, essential health, care or safety reasons as per the Stage Four Restrictions provided by the State Government of Victoria here.

Do I need to wear a mask?

You must wear a mask or face covering when taking a ride or delivery. Likewise all driver-partners in Victoria are required to wear a mask.

What DiDi is doing

Keeping our driver-partners updated with the latest hygiene and safety advice including and not limited to – regularly cleaning high touch surfaces of the interior and exterior of the car and driving with car windows open when possible while carrying passengers.

Temporarily suspending the DiDi Share service in Brisbane to support social distancing. DiDi Express and Max will remain available with riders encouraged to sit in the backseat of the car where possible.

Provision of $10MIL USD Relief fund to provide financial support to drivers diagnosed with COVID-19, in mandatory isolation or suspension so that affected drivers can stay home

Working with health authorities to place a temporary suspension on the accounts of exposed or affected drivers and riders.

Distributing complimentary care packs that include face masks and sanitisation guides to drivers across the country. This is to help reduce the risk of exposure for drivers who remain on the road helping the community with essential travel during this adverse time. 


DiDi Care

To continue our commitment towards supporting the Australian community through the impact of COVID-19, we’ve created ‘DiDi Care’, a new ride option to give you added peace of mind, all while still being safe and affordable (available from 10 June 2020).

DiDi Care features a new AI technology driven Health Guard Program with Australia’s first in app mask and disinfectant spray recognition software for drivers on DiDi Care, offering our riders our most hygienic ride at an affordable cost

Choose to ride with DiDi Care for added peace of mind, all while enjoying the same safe and affordable journey.  Click here to learn more.

DiDi Hero

To support these frontline heroes, DiDi has committed $2m AUD to launch DiDi Hero, a dedicated service of drivers who will provide safer, reliable and sanitised rides for healthcare workers. Eligible healthcare will be able to access these rides at 50%* off during the month of May 2020. Click here to find out more.

What you can do

Practice Ride Safe behaviour to help #flattenthecurve and keep the community safe.

You can play your part by:

  • When using DiDi, help drivers socially distance by following a three-person limit on DiDi Express & Care trips and five-person limit on DiDi Max trips. Try not to put the pressure on the drivers to have to tell you this!
  • Sit in the back seat to increase the physical distance between rider and driver
  • Wear a surgical mask if you are returning from overseas, or heading to a location to self isolate. In some instances, interstate travellers will also need to self isolate, and wear a mask whilst travelling to their self isolation location
  • Where possible, handle your own luggage and personal items when entering and exiting a rideshare vehicle
  • Wash your hands regularly before and after your rideshare journey, with soap and water or an alcohol-based hand rub. 
  • Cover your nose and mouth with a tissue if you have to cough or sneeze, and wash or sanitize your hands as soon as you can. No tissue? Please cough and/or sneeze into your elbow.
  • Please remove all rubbish such as tissues from the vehicle upon departure
  • Avoid direct contact with other riders and your rideshare driver
  • If you are showing symptoms, have been asked to self isolate, or diagnosed with COVID-19 and have been in contact with our service, please report immediately at help.rider@au.didiglobal.com. This allows us to communicate to those you have been in close contact with.

RIDER F.A.Q.

What happens if a member of the DiDi community is directly affected by COVID-19?

At DiDi, we take the privacy of its Driver-partners and riders very seriously, but will disclose contact or trip information where required by law or necessary for the protection of public safety. 

For example, DiDi may share necessary Driver-partner or rider information with federal or state government authorities, or state health authorities. This information may include contact details, and trip origin and destination details, where required by authorities to establish contact with drivers and riders, or where required for contact tracing.

What is DiDi doing to support drivers with COVID-19?

We have created a $10M USD fund to support any driver-partners who are affected by COVID-19. This fund will be available to drivers who test positive to COVID-19, undergo compulsory isolation or are temporarily suspended from the DiDi Driver app due to COVID-19. Read More.

Can I still get a DiDi to/from the airport?

As per Australian Government regulations, from 11.59pm on Saturday 28 March, all returning overseas travellers are required to quarantine in hotels and other accommodation facilities in the city of their arrival for 14 days before they are able to return to their home. The transport of these travellers will be managed by the Australian Federal and State Governments. 

To help flatten the curve and mitigate the spread of COVID-19 we ask that you practice the following specific rideshare hygiene advice when taking a trip from the Airport based on the Australian Government Department of Health advice:

  1. Wear a surgical mask during your trip to your isolation location;
  2. Avoid direct contact with other riders and the driver;
  3. Where possible, handle your own luggage and personal items when entering and exiting a rideshare vehicle;
  4. Practice good hygiene;
    • Clean hands thoroughly and often using an alcohol-based hand rub or with soap and water;
    • Cover your cough or sneeze with a tissue, dispose of tissues, and use alcohol-based hand sanitizer
  5. Depending on individual state regulations, in some instances, domestic travellers will also need to isolate upon arrival. 

Whether you are travelling around the country or overseas, stay informed with the facts about COVID-19.

Check the Smartraveller website regularly for updates. (https://www.smartraveller.gov.au/)

Should I wear personal protective equipment (PPE) e.g. masks?

Current advice from the Chief Medical Officer is that, if you are healthy you do not need to wear a mask.

What is DiDi doing to prevent further spread of contamination in DiDi vehicles?

In addition to regularly reminding riders and drivers to practice good rideshare hygiene in the app, we are also prompting riders to only ride for essential purposes and to sit in the back seats of vehicles, and that drivers maintain a high cleanliness standard in vehicles. 

What is DiDi doing to keep rideshare safe?

We are closely monitoring the COVID-19 situation and taking swift actions based on guidance from the Australian Department of Health, Point to Point Transport Commission and local health officials to help keep the community safe.

Some actions include: 

  1. Keeping the community informed:

    We are keeping riders safe by informing riders to use rideshare for essential travel only, practice good hygiene and social distancing.

    To help ensure a safe ride, we are also regularly advising drivers to practice good personal and vehicle hygiene, social distancing and providing them with financial relief (learn more) so that if they are unwell they can remain at home. 
  1. Temporarily suspending Share services in Brisbane. From 23 March 2020, DiDi’s carpooling service will no longer be unavailable until further notice. 
     
  2. We are also taking preventative suspension measures for riders and drivers who have shown symptoms of COVID-19. This includes those that have been asked to self-isolate by a Public Health Authority or those who have self-reported or been reported by a Public Health Authority as testing positive for the virus.

Can I still ride with DiDi?

Yes, you can still ride with DiDi. However, we advise that you limit your rides to essential travel only. Essential travel includes: grocery shopping, food pickup and delivery, medical visits, and going to and from work that cannot be done remotely.