Staying Safe & Getting Earnings Support

LATEST UPDATES

  • 15/5/20. DiDi extends flat 5% Services fee until 14 June 2020 to continue to support your earnings through Australia’s recovery transition.
  • 1/5/20. DiDi Hero a dedicated service launches providing Ahpra registered Healthcare workers with safer and sanitised rides at 50% off in May.
  • 17/4/20. DiDi announces extension of pledge to support driver-partners with flat 5% Services Fee until 18 May 2020. 
  • 2/4/20. Updates to the cancellation policy for driver-partners to help you stay safe. If passengers do not follow health guidelines, DiDi driver-partners may cancel the trip before it starts without the risk of suspension. 
  • 2/4/20. In response to the Australian Government’s latest advice on gatherings to be restricted to two persons maximum, DiDi advises that all riders travel alone, with a single member of their household, or with a single colleague if they are en-route to perform essential work. Riders should only ride in the back seat of vehicles, and follow all safety protocols as outlined by the Australian Government Department of Health. These guidelines apply in all cities where DiDi is active.
  • 31/3/20. WA driver-partners, need to be mindful of the intrastate travel ban effective as of 31/3. Do not take riders intrastate. Offenders may be fined. Learn more here.
  • 28/3/20. From 11:59pm 28/3/20, all travellers arriving in Australia via air or seaports must undergo 14 days of isolation in the city of their arrival.
  • 27/3/20. DiDi offers 30k Care Packs (Masks) to drivers active during March.
  • 23/3/20. Temporary suspension of DiDi Share services.
  • 23/3/20. Drivers now earn 95% of every fare. All drivers receive a flat 5% Services fee across Australia. Excludes booking fees, tolls, levy and other third party charges. Valid until 20 April 2020.
  • 20/3/20. DiDi asks riders to restrict trips to essential travel only and launches healthy rideshare hygiene habits and safety instructions in the DiDi-Rider app.
  • 13/3/20. DiDi establishes $10MIL USD Relief Fund for drivers affected by COVID-19.

Earnings Support

We know many drivers count on the DiDi platform to earn and are feeling the impact of COVID-19. We’re actively exploring and introducing new ways for you to keep earning during this uncertain time. Keep an eye on our updates here.

What DiDi is doing

With many Australians practicing social distancing, you may experience fewer people travelling. In order to support your earning potential, DiDi is reducing the services-fees we charge to 5% for all driver-partners across Australia for a 4 week period starting Monday 23 March. This temporarily replaces the service fee programs that were available in each respective state. *This excludes booking fare, levy and other third party charges and will apply until 18 May 2020. Read more.

Driver Safety & Welfare

The safety and wellbeing of the driver community is very important to us. We appreciate that drivers are actively helping to provide essential travel for the community during this difficult time and are doing our best to support them.

What DiDi is doing

DiDi has created a USD 10 million relief fund to support driver-partners who are affected by COVID-19 to reduce the financial pressure required to drive for DiDi.

Temporarily paused DiDi Share service in Brisbane to minimise risk to the community.

Providing regular rider education on safe rideshare habits to keep the platform safe for you

Keeping you updated with more information that will support your financial income and wellbeing

DiDi is offering Care Packs to active drivers including face masks and sanitisation instructions to minimise the risk

Updates to the cancellation policy for driver-partners to help you stay safe. If passengers do not follow health guidelines, DiDi driver-partners may cancel the trip before it starts without the risk of suspension. 

Am I eligible for the JobKeeper payment?

The Australian Government has introduced the JobKeeper payment, to assist businesses and sole traders during these difficult times. You can check if you’re eligible for this payment, of up to $1,500 per fortnight with the Australian Taxation Office

Access to mental health support 

If you, like many Australian’s are feeling anxious during these uncertain times, there’s no need to feel like you’re doing this alone. We recommend you seek guidance from the support services listed below.

What you can do

To minimise the potential spread of the virus you should: 

  • Stay at home if you are unwell. 
  • Keep your vehicle clean: Regularly clean and disinfect surfaces in your vehicle which you and your riders regularly touch, by wiping down with a disinfectant or wet wipe as part of good hygiene practice (How to clean and disinfect vehicles, Australian Government Department of Health).
  • Keep safe
    • Wash your hands regularly and thoroughly with soap and water, or hand sanitiser
    • Avoid touching your face with unwashed hands
    • You do not need to wear personal protective equipment (PPE) such as masks if you are healthy. But you may choose to do so if you feel more comfortable 
    • Please note that riders arriving from the airport are screened by health professionals before they are permitted to leave, so you do not need to take additional safety measures. However should you feel more comfortable not handling their luggage, you are not obligated to do so 
    • Keep a box of tissues in your car to use tissues and dispose of straight away and then wash your hands
  • Be respectful and do not discriminate: whilst you may cancel or reject a ride due to a perceived health risk, we do not tolerate any discrimination of drivers or riders based on race, gender, ethnicity or country of origin, to name a few. Discrimination of any kind will lead to the suspension of your account and is considered illegal in Australia.  

How to clean

To limit the transmission if the virus good hygiene measures and routine cleaning of vehicles is recommended. We advise that you clean your car whenever you go offline for the day and at the end of a trip if you believe that the rider was unwell, sneezed or coughed while in the vehicle.

DRIVER F.A.Q.

Feeling stressed and overwhelmed. Can I get additional support?

During this challenging time it is understandable that you may feel overwhelmed and stressed. It’s important that you take care of your mental health and wellbeing.

You can contact the following organisations to get support:

Lifeline Australia 13 11 14

A crisis support service offering short term support at any time for people who are having difficulty coping or staying safe.

www.lifeline.org.au

Beyond Blue 1300 224 636

Mental health information and support for all Victorians.

www.beyondblue.org.au

Headspace 1800 650 893

Online and telephone support and counselling for 12-25 year olds, their families and friends.

Am I eligible for the JobKeeper payment?

The Australian Government has introduced the JobKeeper payment, to assist businesses and sole traders during these difficult times. You can check if you’re eligible for this payment, of up to $1,500 per fortnight with the Australian Taxation Office

Can I still pick up riders from the airport?

Yes, you can still pick up riders from the airport but please check with your local authorities to see if there have been changes to the pick up zones.

Should I wear personal protective equipment (PPE) e.g. masks?

The current advice from the Chief Medical Officer is that, if you are healthy you do not need to wear a mask.

What kind of preventative measures should I be practicing if I’m driving?

Based on the Australian Government Department of Health advice all drivers are to practice the following specific requirements before and during a rideshare trip to minimise the potential spread of the virus – 

Practicing good personal hygiene;

  • Clean hands thoroughly and often using an alcohol-based hand rub or with soap and water; 
  • Cover your cough or sneeze with a tissue, dispose of tissues, and use alcohol-based hand sanitiser;
  • Stay at home if you are unwell.
  • In the event of a rider spreading droplets (such as sneezing, coughing or vomiting), clean surfaces with disinfectant wipes so that the potential spread of infection can be minimised;
  • Regularly clean and disinfect surfaces in your vehicle which you and your riders touch by wiping down with a disinfectant or wet wipes as part of good hygiene practice (Source CPV Victoria). 
  • When refuelling your vehicle where possible use a paper towel to limit contact with the petrol pump and always clean your hands thoroughly afterwards.

What does DiDi do if a driver/passenger is diagnosed with COVID-19, or if a case is suspected?

DiDi takes the privacy of its Driver-partners and riders seriously, but will disclose contact or trip information where required by law or necessary for the protection of public safety.  For example DiDi may share necessary Driver-partner or rider information with federal or state government authorities, or state health authorities. This information may include contact details, and trip origin and destination details, where required by authorities to establish contact with drivers and riders, or where required for contact tracing.

How is DiDi supporting drivers through COVID-19?

How do I report COVID-19?

To ensure the safety of the DiDi Community it is strongly advised that you report to us immediately at help.driver@au.didiglobal.com if you are showing symptoms, have been asked to self-isolate or have been diagnosed with COVID-19, this allows us to communicate to those you have been in close contact with.

How can I help limit the spread of COVID-19?

To minimise any potential spread of the virus we are asking riders to practice safe and kind rideshare behaviour during trips based on advice from the Australian Department of Health. You can learn more here.

I’ve been forced to self-isolate after returning from overseas, am I eligible for DiDi’s Relief Fund?

You must have completed at least one trip on or before 1 March 2020, and then travelled overseas to be eligible for DiDi’s relief fund.

Am I eligible for the DiDi Relief Fund?

The DiDi Relief Fund is available to DiDi drivers in Australia who either test positive to COVID-19, undergo compulsory isolation or are temporarily suspended from the DiDi Driver app due to COVID-19.. Only drivers who have completed at least one trip on or after 1 March 2020 may apply.