Community Guidelines
Introducing DiDi Sal
Stay safe with Sal, your in-trip pal We’re constantly working hard to improve the safety of our users. That’s why we’re introducing ‘DiDi Sal’, a…
COVID-19 | DiDi Reduces Services-fees To 5%
Our Plan to Support Driver-Partners At DiDi we are committed to safeguarding you and the wider driver-partner and rider community during this period of uncertainty. DiDi Reduces Services-fees…
COVID-19 | $10M USD Driver-Partner Relief Fund
DiDi has created a USD 10 million relief fund to support driver-partners who are affected by COVID-19. The fund will be available to DiDi drivers…
COVID-19 | Ride Safe, Ride Kind.
Current as of 9:23AM AEDT 18 March 2020 Support Driver IncomeDriver-partners earn 95% of your fare* To help drivers maintain their earnings during this period when…
COVID-19 | Drive Safe, Drive Kind (Driver-Partners).
Current as of 12:14PM AEDT 23 March 2020 Our Plan to Support Driver-Partners At DiDi we are committed to safeguarding you and the wider driver-partner and rider community…
COVID-19 | Ride Safe, Ride Kind (Returning from overseas travel).
Current as of 11.59pm on Saturday 28 March For Riders As per Australian Government regulations, from 11.59pm on Saturday 28 March, all returning overseas travellers…
Drive safe.
We look out for each and every member of our community to ensure all drivers and riders feel comfortable, respected, and at ease, while using…
Ride safe, arrive safe.
We are committed to looking out for each and every member of our community to ensure all drivers and riders feel comfortable, respected, and at…
Community Guidelines
We want to look out for each and every member of our community. The following guidelines are meant to ensure that drivers and riders will…
COVID-19
COVID-19 | DiDi Reduces Services-fees To 5%
Our Plan to Support Driver-Partners At DiDi we are committed to safeguarding you and the wider driver-partner and rider community during this period of uncertainty. DiDi Reduces Services-fees…
COVID-19 | $10M USD Driver-Partner Relief Fund
DiDi has created a USD 10 million relief fund to support driver-partners who are affected by COVID-19. The fund will be available to DiDi drivers…
COVID-19 | Ride Safe, Ride Kind.
Current as of 9:23AM AEDT 18 March 2020 Support Driver IncomeDriver-partners earn 95% of your fare* To help drivers maintain their earnings during this period when…
COVID-19 | Drive Safe, Drive Kind (Driver-Partners).
Current as of 12:14PM AEDT 23 March 2020 Our Plan to Support Driver-Partners At DiDi we are committed to safeguarding you and the wider driver-partner and rider community…
COVID-19 | Ride Safe, Ride Kind (Returning from overseas travel).
Current as of 11.59pm on Saturday 28 March For Riders As per Australian Government regulations, from 11.59pm on Saturday 28 March, all returning overseas travellers…
DiDi Advance
Guide to: Level Extension
DiDi is trialling a new Level Extension feature on DiDi Advance. Level Extension is a feature that allows you to rejoin at a minimum Gold…
A letter from our General Manager
26 May 2020 DiDi Advance to resume 15 June Dear driver-partners, I hope you and your loved ones are safe and well. I want to…
Guide to: Acceptance Rate (AR) & Completion Rate (CR)
How are my completion rate and acceptance rate calculated? Your Acceptance Rate (“AR”) is the percentage of trip requests you accept, whether or not you…
DiDi Advance Eligibility
Is DiDi Advance free? There’s no fee for joining DiDi Advance – all approved driver-partners nationally will join automatically. Are there eligibility requirements? No, all…
Guide to: Quests & Tips
What are DiDi Advance Quests? Every Monday driver-partners on the program will receive a set of Quests to complete in the DiDi Driver app. The…
Determining your Level
With DiDi Advance, your program level is determined based on your Quest performance from the previous week. Your level for the consequent week is always…
Earning with DiDi Advance
DiDi Advance works in weekly cycles, with each week determining your DiDi Advance level and its corresponding Services Fee, app features and bonus perks for…
Accessing Rewards
How do I get access to my rewards? Some rewards will automatically be applied to your account when you reach the appropriate level. These include…
Terms & Conditions
Perth March Rider Refer Rider Competition
COMPETITION INFORMATION March 2020 Perth RRR Competition – Top 10 referrers win 20 x $10 Express Vouchers (12:00am (AWST) 1 March 2020 – 11:59pm (AWST)…
Share Your DiDi Highlight for your chance to WIN
Competition Information Eligibility: This competition is only open to registered driver-partners of DiDi in DiDi’s geographical area of operations in Melbourne and Geelong. Competition Period:…
