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COVID-19 | $10M USD Driver-Partner Relief Fund

DiDi has created a USD 10 million relief fund to support driver-partners who are affected by COVID-19.

The fund will be available to DiDi drivers in Australia and New Zealand who either test positive to COVID-19, undergo compulsory isolation or are temporarily suspended from the DiDi Driver app due to COVID-19.

To receive the one-off payment, drivers will need to meet certain eligibility criteria and provide evidence from a public health authority. Only drivers in Australia who have completed at least one trip on or after 1 March 2020 or only drivers in New Zealand who have. completed at least one trip on or after 2 November 2020 may apply.

Confirmed COVID-19 cases:
Driver-partners who have a confirmed diagnosis of COVID-19 will be paid a one-time payment of an amount equivalent to the daily average of their net income generated exclusively through the DiDi driver app during the first calendar quarter of 2020 multiplied by up to a maximum of 28 days.

Compulsory self-isolation:
Driver-partners who have been requested to undergo compulsory self-isolation by a public health authority will be paid a one-time payment of an amount equivalent to the daily average of their net income generated exclusively through the DiDi driver app during the first calendar quarter of 2020 multiplied by up to a maximum of 14 days.

Preventative suspension:
Driver-partners who have had their account suspended due to information provided by a public health authority about a driver’s potential exposure to COVID-19 will be paid a one-time payment of up to an amount equivalent to the daily average of their net income generated exclusively through the DiDi driver app during the first calendar quarter of 2020 multiplied by the number of days the drivers’s account was suspended, to a maximum of fourteen 14 days.

Note: For Driver-partners who signed up since 1 April 2020, the one-time payment will be an average from when they took their first trip to when they applied for the Relief Fund rather than the first calendar quarter.

Application Process

For Driver-Partners who drive for DiDi in Australia

To receive compensation you need to provide evidence of the diagnosis or direction to self-isolate from a public health authority, and you need to have completed a minimum of one trip on or after 1 March 2020.

For Driver-Partners who drive for DiDi in New Zealand

To receive compensation you need to provide evidence of the diagnosis or direction to self-isolate from a public health authority, and you need to have completed a minimum of one trip on or after 2 November 2020.

Where we receive confirmed or credible information, we are suspending accounts of both riders and driver-partners who have shown symptoms of COVID-19. This includes those that have been asked to self-isolate by a public health authority or those that have self-reported or been reported by a public health authority as testing positive.

If you believe you qualify, you can now access the new application portal in the DiDi Driver app.

Start your application in the DiDi appService Centre > Driver Relief Fund.