COVID-19 | $10M USD Driver-Partner Relief Fund

DiDi has created a USD 10 million relief fund to support driver-partners who are affected by COVID-19.

The fund will be available to DiDi drivers in Australia who either test positive to COVID-19, undergo compulsory isolation or are temporarily suspended from the DiDi Driver app due to COVID-19.

To receive the one-off payment, drivers will need to meet certain eligibility criteria and provide evidence from a public health authority. Only drivers who have completed at least one trip on or after 1 March 2020 may apply.

Confirmed COVID-19 cases: Driver-partners who have a confirmed diagnosis of COVID-19 will be paid a one-off payment of an amount equal to their net earnings from the DiDi Driver app up to the past 28 days, from the date they were last online.

Compulsory self-isolation: Driver-partners who have been requested to undergo compulsory self-isolation by a public health authority will be paid a one-off payment up to an amount equal to their net earnings from the DiDi Driver app up to the past 14 days, from the date they were last online.

Preventative suspension: Driver-partners who have had their account suspended due to information provided by a public health authority about a driver’s potential exposure to COVID-19 will be paid a one-off payment based on the duration of the suspension and the Driver’s average daily net income from the DiDi Driver app.

Application Process

To receive compensation you need to provide evidence of the diagnosis or direction to self-isolate from a public health authority, and you need to have completed a minimum of one trip on or after 1 March 2020.

Where we receive confirmed or credible information, we are suspending accounts of both riders and driver-partners who have shown symptoms of COVID-19. This includes those that have been asked to self-isolate by a public health authority or those that have self-reported or been reported by a public health authority as testing positive.

If you believe you qualify, please contact us immediately at help.driver@au.didiglobal.com.