We look out for each and every member of our community to ensure all drivers and riders feel comfortable, respected, and at ease, while using the DiDi app.
Below are some of the features that you have available on the DiDi Driver app
SOS Emergency Button
With the tap of a button, you can contact law enforcement and emergency services.
Share your Trip
Our live GPS tracking allows you to share your itinerary with your family and friends.
24/7 Incident Response
Contact our specifically trained Incident Response team through email or by calling our emergency hotline 1800 870 097 for assistance.
When a rider and driver contact each other regarding a trip, whether that be before or after, both phone numbers will be anonymised.
If you think that any of your riders were not up to standard you can now unmatch with them so you will never receive a trip request from them again. Please remember if there was a serious incident to report it to us.
Partnering with Law Enforcement
DiDi will assist law enforcement agencies with all investigation requests. Helping the police helps to keep our community safer.
Listening to our Community
Our community is powered by self-reflection. We are always looking for opportunities to improve. We use such listening tools as regular safety surveys, our customer service channels, the Driver Advisory Council, focus groups and other research methods to ensure the features and procedures we create are fit for you. You can even click below to provide feedback!
Click here to submit feedback!