How are my completion rate and driver acceptance rate calculated?

Your Acceptance Rate (“AR”) is the percentage of trip requests you accept, whether or not you complete the trip.

Your Completion Rate (“CR”) is the percentage of trips you actually complete within a specified period of time.

Note: DiDi Advance uses your Weekly Acceptance Rate and your Weekly Completion Rate.

How is my Weekly Acceptance Rate (AR) calculated?

Weekly Acceptance Rate = (Total Trips Accepted ÷ Total Trip Requests Received over a period of one week) x 100.  

Note: If you let trip requests time-out or decline incoming requests your AR will be affected. Your AR is not affected if the rider declined within a certain time-frame from making the trip request.

How is my Weekly Completion Rate (CR) calculated?

Weekly Completion Rate = (Trips Completed  ÷ Trips Accepted over a period of one week) x 100.

Note: Trips cancelled by either you or riders may affect your CR. Your CR is not affected if you decline a trip before a rider accepts, however your Acceptance Rate (AR) will be affected.

What happens if my cancellation rate or acceptance rate drop below requirements for a DiDi Advance level that I’ve already qualified for? 

Your level for the next week will not be finalised until 11:59pm on Sunday night. Though your total number of trips can only grow throughout the week, your acceptance rate and completion rate can both fluctuate, therefore you need to be mindful of these.  

If either rate falls below requirements for the current level that you’re already in, or a level that you’re aiming for, then you will have until 11:59pm on Sunday that week to get your rate back up to where you want it to be.