In all states that DiDi is operating in Australia, it is mandatory that you display a rideshare vehicle sticker while you’re online and accepting rides. Your durable and easy to peel vehicle sticker can be removed when you’re not driving.
If you need to order a new sticker or DiDi ride vouchers you can now order more at https://d.didiglobal.com/orderform.
Your top up request must be submitted before 11:59 pm Thursday to receive it next week. Please allow for 3-7 business days to receive your order.
How do I use the referral ride vouchers?
We suggest leaving some of your complimentary ride vouchers in your car and in your wallet. That way you can easily share them with your friends, family, and rideshare passengers. You can earn a cash bonus for everyone who tries DiDi with your unique referral code. They will be rewarded with a bonus $20 in ride vouchers when they sign up to DiDi and enter your unique referral code.
How can I request a top up of referral ride vouchers or another DiDi sticker?
When you’re running low on your DiDi ride vouchers or you think it’s time for a new vehicle sticker for your windscreen, you can order more at https://d.didiglobal.com/orderform. Please allow for 3-7 business days to receive your top up request.
How many times can I submit a request?
You are eligible to submit a request once a month.
Why hasn’t my order arrived yet?
Depending on your location, please allow for 3-7 business days to receive your top up request. If you submitted your order after 11:59 pm Thursday your order will be dispatched the following week, so please allow for a few extra business days.
Why did it take so long to receive my sticker?
Delivery can take up to 10 business days depending on your location. Due to unforeseen circumstances there may be delays in postage from time to time which are out of our control. We will advise you if this happens where we can.
How much does it cost?
Our top up packs are delivered free of charge to all registered DiDi Driver-Partners.
What material are the DiDi stickers in my city?
In Australia, all rideshare drivers are required to apply one sticker to the rear window and one sticker to the front passenger window while the vehicle is in operation. Each state or territory has their own requirements. In NSW, QLD and WA retro reflective stickers are used. In VIC, electrostatic stickers are used, as per Commercial Passenger Vehicles Victoria’s requirements.
A note from DiDi..
We try our best to meet all estimated delivery times, but occasionally, there may be delays. This can happen during our busy periods like a new city launch or over the new year. There are also some factors which are out of our control, things like postal/delivery partner delays, logistics or being unable to access the delivery address. If you have any other issues, you can contact our customer care.